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Returns and Refunds Policy
Your satisfaction is our success. If you are dissatisfied with your merchandise you may return it for a replacement of same or like-kind item or refund of your full merchandise cost within 10 business days of receipt. It's part of our no-risk customer guarantee. Just contact our customer service department. The method of refund will be determined by Fur the Animals and will include a credit to the charge card used to purchase the goods or a check from Fur the Animals. You will be responsible for return shipping unless the error is ours. If you have any questions or concerns please feel free to contact our Internet Customer Service Department from our contact us page.
You should expect to receive your refund no later than four weeks from giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Damaged Packages. If you suspect that a package has been damaged during transport, please refuse delivery and notify us immediately so that we can track the return of the package to our warehouse and file a claim. With some shipping companies, when you sign for a package you are stating that you have received it in good condition and are relinquishing shipper from any and all responsibility, and we will not be able to file a claim. If we are unable to file a claim, we cannot send a replacement order or credit you for the damaged item. With some shipping companies, your leaving a signed note giving permission to leave a package at the door, relinquishes your ability to recover for any loss or damage.
Lost Packages. Please report any lost packages to customer service within 10 days of shipping and Fur the Animals will file a claim with the shipping agent. The claims process takes five business days to complete and you may be contacted during the investigation to provide additional information. A replacement order or credit will only take place after the process is completed. Fur the Animals may determine whether to reship a product or issue a credit to method of payment, or write you a check. If we are not notified within 10 days from shipping that a package has not been received, we will not be able to process a claim.
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